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hdfc loan customer care toll free number: 24×7

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HDFC Personal Loan Customer Care phone number

HDFC Bank is one of the most reputed lenders in India and offers a range of personal finance services to its customers including personal loan.

As customers, you can get in touch with a customer care executive by sending a mail, via post, or by simply calling a customer care executive in order to get your queries related to personal loan resolved.

We will have a look at the modes which you can use to get in touch with an HDFC customer care executive in case of any queries related to personal loan. You can also check the customer care numbers based on the area in which you reside.

HDFC Bank can be contacted through email, virtual assistant service at the bank website, or the city-based customer care phone number.

HDFC Bank customers can call the following toll free number to get all queries answered or resolve all grievances:

1800 202 6161

Customers who are traveling abroad can reach the bank on the below mentioned number. Please note that charges may apply as per your traffic plan with your service provider.

+9122 61606160

For HDFC Bank credit card mis-selling, the customer can write to salesqueriescards@hdfcbank.com or call at 18002583838

You can call their phone banking officer on the following numbers (based on your location). Make sure that you have your Customer Identification Number and Telephone Identification Number or Debit / ATM card with the corresponding PIN.

LocationHDFC Customer Care
Ahmedabad079 6160 6161
Bengaluru080 6160 6161
Chandigarh0172 6160 616
Chennai044 6160 6161
Cochin0484 6160 616
Delhi & NCR011 6160 6161
Hyderabad040 6160 6161
Indore0731 6160 616
Jaipur0141 6160 616
Kolkata033 6160 6161
Lucknow0522 6160 616
Mumbai022 6160 6161
Pune020 6160 6161

HDFC Bank can be contacted through email, virtual assistant service at the bank website, or the city-based customer care phone number.

  • HDFC Bank Customer Centre Number: 1800 202 6161 / 1860 267 6161 Toll Free Number (only for India) (8:00 a.m. to 8:00 p.m on all days).
  • If you are a customer who is travelling abroad then you can call the number +9122 61606160

HDFC Toll Free Number for NRI Customers

For NRI customers who are existing HDFC Bank customers, the bank has set up special toll-free numbers on which they can call to get assistance regarding banking products.

Submitting a Complaint in HDFC Bank

HDFC has a 3-step process, which you can follow to provide feedback or raise a complaint.

Step 1:

  • Raise a complaint, you can do so by calling the aforementioned numbers.
  • Alternatively, you can email the customer care from the bank’s site itself. In order to do so, A dropdown menu will appear for you to select the nature of the complaint. Once you are done selecting, you can send it to the customer care department by clicking “submit”.
  • You can also write to
    HDFC Bank Ltd.,
    Empire Plaza I, 1st Floor,
    LBS Marg, Chandan Nagar,
    Vikhroli West, Mumbai – 400083
    to send a formal complaint letter.

Step 2: If your concerns are not resolved in the first step.

  • Escalate your complaint to the bank’s Grievance Redressal Officer by dialling 18002664060 between 9:30 a.m. and 5:30 p.m. (Monday to Saturday).
  • Alternatively, you can write to Ms. Punam Umesh Naik (Grievance Redressal Officer) Grievance Redressal Cell, HDFC Bank Ltd, 2nd Floor, Zenith House, Mahalaxmi, Mumbai-400034.

You can contact the nodal officers through the following channels:

HDFC Bank offers a wide range of banking products and services to its customers. To address the grievances and complaints faced by its customers, HDFC has set up a robust and dedicated customer care department to resolve those issues. Customers can get in touch with qualified customer care representatives for any kind of assistance that they require relating to personal loans that they have already taken or wish to take. There are various channels via which customers can contact customer care such as email, voice calling and post. Customers can also visit any nearby HDFC branch to get help in resolving their query.

Online Assistance for Queries, Feedback or Complaints

Customers can contact HDFC Bank customer care via email, phone, and post or by visiting the branch in person. Customers can email the customer care from the HDFC Bank website itself. Customers can also call the bank on their phone banking number for resolving any queries or complaints. You can also write in to the customer care at the following address:

For all products except credit cards:

HDFC Bank Ltd.

Empire Plaza I, 1st Floor,

LBS Marg, Chandan Nagar,

Vikhroli West, Mumbai – 400 083.

Grievance Redressal

In the unlikely event that your query or complaint has not been resolved satisfactorily by the customer care, customers can get in touch with the bank’s Grievance Redressal Officer via email, call, or mail. Customers can send emails regarding the complaint from the HDFC bank website itself by filling up a form. They may also dial into the Call Centre at 18002664060 (toll free). Calls can be made from Monday to Saturday between 09:30 a.m. to 05:30 p.m. Customers can also mail their grievances to the Grievance Redressal Officer at the following address and will receive a response within 10 working days.

For any grievances in regard to any product other than credit cards, you can directly write to the Grievance Redressal Officer:

Ms. Punam Umesh Naik (Grievance Redressal Officer)

Grievance Redressal Cell, HDFC Bank Ltd,

2nd Floor, Zenith House, Mahalaxmi.

Mumbai-400034.

HDFC Bank Mailing Address:

HDFC Bank Ltd.

Empire Plaza I, 1st Floor,

LBS Marg, Chandan Nagar,

Vikhroli West, Mumbai – 400 083

Principal Nodal Officer Details

In case the grievance Redressal cell is not able to resolve your query, you may contact the bank’s Principal Nodal Officer located in your state via email or post. Emails can be directly sent to the concerned Nodal officer with the help of the online form on the HDFC website. If you wish to contact the Nodal Officer via post, following are the addresses of the Nodal officers located across India.

Area of operationCentreNodal officerContact details
Area of operationCentreNodal officerContact details
Andhra Pradesh and TelanganaHyderabadRamadoss RamaswamyAddress: HDFC Bank Ltd, 8th Floor, HDFC Bank House, Road No.1, Banjara Hills, Hyderabad – 500 034 Tel: 040 – 6792 1327 Phone Banking: Hyderabad: 61606161, Rest of AP & Telangana: 1860 267 6161
Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland and TripuraGuwahatiShikha JacobAddress: HDFC Bank Ltd. Jardine House, 4 Clive Row, Kolkata – 700 001 Tel: 033-44065165, Assam-781005 Phone Banking: Assam/ Arunachal Pradesh / Manipur / Meghalaya / Mizoram / Nagaland / Tripura: 1860 267 6161/1800 202 6161
BiharPatnaShikha JacobAddress: HDFC Bank Ltd. Jardine House, 4 Clive Row, Kolkata – 700 001 Phone no: 033-44065165 Phone Banking: 1860 267 6161/1800 202 6161
ChattisgarhRaipurVikas VijayvergiyaAddress: HDFC Bank Ltd, 179, M P Nagar, Zone -II, Near Hotel Lake Princes, Bhopal – 462011 (M.P.) Mobile :74898 60375 Rest of Madhya Pradesh / Chhattisgarh: 1860 267 6161/1800 202 6161
DelhiDelhi ISameer TiwariAddress: HDFC Bank House, Vatika Atrium, A – Block, Golf Course Road, Sector 53, Gurgaon – 122002 Tel: 0124 4664245 Phone Banking: Delhi: 1860 267 6161/1800 202 6161
Gujarat, Union Territories of Dadra and Nagar Haveli, Daman and DiuAhmedabadAlpa KothariAddress: HDFC Bank House, Opp. Navrangpura Jain Temple, Navrangpura, Ahmedabad – 380 009 Tel: 079- 66630428 Phone Banking: Ahmedabad: 6160 6161
Haryana (except Panchkula, Yamuna Nagar and Ambala Districts) and Ghaziabad and Gautam Budh Nagar districts of Uttar PradeshDelhi II (Haryana NCR)Manish AnandAddress: HDFC Bank House, Vatika Atrium, A – Block, Golf Course Road, Sector 53, Gurgaon – 122002 Tel: 0124 4664245 Phone Banking: 1860 267 6161/1800 202 6161
Himachal Pradesh, Punjab,Union Territory of Chandigarh and Panchkula, Yamuna Nagar and Ambala Districts of Haryana.ChandigarhAshok PuriAddress: HDFC Bank Ltd, Bank House, 28, Industrial Area, Phase I, Chandigarh. Tel: 0172 -4077141 Phone Banking: 1860 267 6161/1800 202 6161
Jammu and KashmirJammuManish AnandAddress: HDFC Bank House, Vatika Atrium, A – Block, Golf Course Road, Sector 53, Gurgaon – 122002 Tel: 0124 4664254 Phone Banking: Jammu & Kashmir: 1860 267 6161/1800 202 6161
JharkhandRanchiShikha JacobAddress: HDFC Bank Ltd., Jardine House, 4 Clive Row, Kolkata – 700001, Phone no. 033 – 44065165, Phone Banking – 1860 267 6161/1800 202 6161
KarnatakaBangaloreAnil VarugheseAddress: HDFC Bank Ltd, First floor,103/31, 26th Main Road, 4th T Block, Jayanagar, Near SSMRV College, Bangalore – 560041 Mobile: 63610 08794 Phone Banking: 1860 267 6161/1800 202 6161
Kerala, Union Territory of Lakshadweep and Union Territory of Puducherry (only Mahe Region).ThiruvananthapuramJitheesh JanardhananAddress: HDFC Bank Ltd Cordial Residency Towers Opposite Kurups Lane Sasthamangalam Thiruvananthapuram – 695010 Tel No.: 0471 – 4253303 Phone Banking: 1860 267 6161/1800 202 6161
Madhya PradeshBhopalVikas VijayvergiyaAddress: HDFC Bank Ltd, 179, M P Nagar, Zone -II, Near Hotel Lake Princes, Bhopal – 462011 (M.P.) Mobile :74898 60375 Phone Banking: 1860 267 61611800 202 6161
Districts of Mumbai, Mumbai Suburban and ThaneMumbai IRavi MukherjeeAddress: HDFC Bank Ltd, 5th Floor, Tower B, Peninsula Business Park, Lower Parel West, Mumbai 400013 Tel No.: (022) 33958663 Phone Banking: 1860 267 6161/1800 202 6161
Maharashtra, (except the districts of Mumbai, Mumbai Suburban and Thane) and GoaMumbai IIPunam NaikAddress: HDFC Bank Ltd, 5th Floor, Tower B, Peninsula Business Park, Lower Parel West, Mumbai 400013 Tel No.: 022-3395 8650 Rest of Maharashtra & Goa: 1860 267 6161/1800 202 6161
OdishaBhubaneswarShikha JacobAddress: HDFC Bank Ltd. Jardine House, 4 Clive Row, Kolkata – 700 001 Tel – 033-44065165 Phone Banking: 1860 267 6161/1800 202 6161
RajasthanJaipurParul SharmaAddress: HDFC Bank Ltd, A-8 Hanuman Nagar (A) Jaipur – 302021 Rajasthan Tel: 0141-2353326 Phone Banking: – 1860 267 6161/ 1800 202 6161
Tamil Nadu, Union Territories of Puducherry (except Mahe Region) and Andaman and Nicobar IslandsChennaiSundar KrishnamoorthyAddress: HDFC Bank Ltd., Prince Kushal Towers, First Floor, A Wing, 96, Anna Salai, Chennai – 600002. Tel No.: 044 28616424 Phone Banking: Chennai: 1860 267 6161/1800 202 6161
Uttar Pradesh (excluding Districts of Ghaziabad, Gautam Buddha Nagar, Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha (Jyotiba Phule Nagar)KanpurBasant KumarAddress: HDFC Bank, 2nd Floor, Pranay Towers, 38 Darbari Lal Sharma Marg, Near Pratibha Cinema, Lucknow Tel No.: 7267850740 Phone Banking: 1860 267 6161/1800 202 6161
Uttarakhand and seven districts of Uttar Pradesh viz., Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha (Jyotiba Phule Nagar)DehradunBasant KumarAddress: HDFC Bank, 2nd Floor, Pranay Towers, 38 Darbari Lal Sharma Marg, Near Pratibha Cinema, Lucknow Tel No.: 7267850740 Phone Banking: 1860 267 6161/1800 202 6161
West Bengal and SikkimKolkataShikha JacobAddress: HDFC Bank Ltd. Jardine House, 4 Clive Row, Kolkata – 700 001 Tel No.: 033-44065165 Phone Banking: Kolkata: 1860 267 6161/1800 202 6161

So, next time you have any queries regarding your HDFC Personal Loan, feel free to contact the bank through any of these channels as per your convenience.

Principal Nodal Officer   Contact Details 
Mumbai Corporate Office   Name:  Ripal Kiritkumar Sheth  Contact No: 022- 62841505  Banking No:  1800 202 6161 & 1860 267 6161 

FAQs on HDFC Personal loan Customer Care

  1. How can I approach HDFC Bank for a personal loan?There are many ways in which you can approach HDFC bank to apply for a personal loan. You can visit the official website of the bank and apply online. If you need any guidance, you may reach out to the bank’s customer service department through the toll-free number 1800 202 6161 / 1860 267 6161. If you are not comfortable with the online application process, you may also visit a branch office of HDFC and apply for a personal loan.
  2. How can I find the nearest HDFC branch office?The bank’s official website provides information about the branch offices in various locations. On the website, you can check out the section ‘Locate Us’ to know the branch details. In addition to branch offices, you can also find out HDFC’s ATMs, Demat centres, Aadhaar enrolment centres, etc.
  3. How to check HDFC personal loan status?HDFC personal loan status can be checked through the official website of HDFC bank. You need to provide the reference or proposal number along with the date of birth or mobile number.
  4. What are the repayment methods offered by HDFC for personal loans?HDFC offers several loan repayment modes for its customers. Borrowers can use post-dated cheques to repay their loan instalments. However, this method is available only in locations where Electronic Clearing Service (ECS) is not available. The easiest way to pay loan instalments is through the standing instruction facility or ECS. When you take a personal loan, you can sign up for this service to enable automatic clearing of payment dues.
  5. Is it possible to <a href=”/personal-loan/personal-loan-prepayment.html”>prepay my personal loan</a>?Yes. HDFC Bank allows customers to prepay their personal loans. However, they need to pay a prepayment penalty of 2% to 4% (based on loan tenure) on the outstanding loan amount.
  6. Can I approach the customer care of HDFC Bank to extend my loan tenure?No. It is not possible to extend the loan tenure once the loan is approved. You need to think of the ideal loan tenure carefully before applying for a loan. You need to consider your monthly earnings and budget before deciding this. Once you have received the loan amount, the tenure is final, and it cannot be changed.

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